These Terms & Conditions apply to all services provided by Kiss & Store as part of our automated luggage storage network in Kraków.
By using our self-service lockers, hourly billing services, or any related facilities across our network, you agree to the terms described below.
The services provided by KISS & STORE SP. Z O.O. (“Kiss & Store”, “we”, “us”, “our”) are governed by these Terms & Conditions of Service. These Terms form an integral part of each individual contract for locker rental or any other service concluded with the Customer (“you”, “your”) and cannot be separated from it. By using our automated storage locations or related services, you agree to these Terms & Conditions.
“We”, “us”, “our” – refer to KISS & STORE SP. Z O.O., its partners, and affiliates.
“Customer”, “you”, “your” – refers to the person using Kiss & Store’s automated luggage lockers or related services.
“Storage Facility” – refers to the self-service premises and physical lockers provided by Kiss & Store.
“Access Code” – the unique digital PIN code provided to you upon booking to access your rented locker.
The Kiss & Store service allows you to rent a secure, self-service locker at our facilities for the duration of your choice. The process is 100% automated. You book and pay securely online via your smartphone while at the facility, receive an Access Code, and store your bags yourself.
Our locations are accessible 24/7. Each locker rental is non-refundable once paid. You must choose a locker size (Small, Medium, Large) that fits your items. No animals, perishable food, or illegal items may be stored. Locations are non-smoking and entry is limited to persons over 18 years old (or minors accompanied by an adult). The Customer is solely responsible for ensuring that the locker door is securely closed and locked after depositing or retrieving items.
Our automated facilities are open and accessible 24 hours a day, 7 days a week. Storage fees are calculated on an hourly basis per locker. An upfront payment is required to cover the first 4 hours of rental. If you exceed this time, you will be charged for the additional hours (rounded up to the next full hour) when you return to collect your luggage. The locker will not open until any outstanding balance is paid online.
For security reasons, any item not claimed within 5 days after the initial rental period will be removed from the locker and disposed of. If forwarding forgotten items is requested before disposal, the Customer shall cover all related costs in advance. A €35 handling fee will apply, plus shipping costs depending on the method and destination.
Each item must be properly packed and closed to prevent damage or tampering. KISS & STORE SP. Z O.O. accepts no liability for damage caused by inadequate packaging or for items that may leak, break, or harm the locker or other stored belongings.
The following are strictly prohibited from storage: animals, plants, food, or perishable goods; weapons or hazardous materials; illegal substances or items prohibited by law; cash, credit cards, documents, precious metals, jewelry, watches; electronic devices such as laptops, tablets, smartphones; fragile or flammable materials. KISS & STORE SP. Z O.O. reserves the right to inspect and remove any prohibited or dangerous items from the lockers.
For security reasons, KISS & STORE SP. Z O.O. authorized personnel and/or law enforcement authorities may open and inspect any rented locker and its contents if necessary, without prior notice to the Customer.
By using the service, you guarantee that your luggage complies with all laws and restrictions; you have packed it safely; it does not contain any prohibited or dangerous items; the total value of the contents inside your rented locker does not exceed €1,000; and all information provided during registration is correct. You agree to indemnify Kiss & Store against any costs or damages resulting from your breach of these obligations.
Our liability for loss or damage applies only when directly attributable to Kiss & Store’s negligence (e.g., locker malfunction). Each booking is covered by insurance up to €1,000 for theft or damage, already included in the price. This insurance does not cover cash, documents, jewelry, precious stones, metals, electronics, or fragile items, or indirect damages such as missed flights, loss of income, or delays. All Kiss & Store locations are equipped with 24/7 CCTV surveillance for maximum security.
If you lose your digital Access Code or experience any technical issues with opening your locker, please contact our 24/7 support team immediately via the phone number or contact form provided on our website. Identity verification will be required before we can remotely open the locker for you.
All complaints must be submitted in writing within 8 days of retrieving your luggage. Complaints must include proof of payment and a full description of the issue. We will not process claims until all storage fees are paid in full.
All prices are displayed at the facility and on our website. Payment is made securely on-site at the terminal via credit/debit card, Apple Pay, or Google Pay. We are a 100% cashless facility. All prices include applicable taxes (VAT). Late payments or unpaid surcharges may result in collection fees and interest charges in accordance with EU regulations.
These Terms & Conditions are governed by Polish law. If any provision is found invalid, the remaining clauses shall remain fully valid and enforceable.
Any disputes arising from or related to these Terms shall be settled by the competent court in Kraków, Poland, unless otherwise required by applicable consumer protection law.
KISS & STORE SP. Z O.O., ul. Stepowa 34D, 30-698 Kraków, Poland, www.kissandstore.com